Return Policy

 Return Policy

 Your Satisfaction, Our Guarantee

Welcome to VizzMy!   We understand that sometimes a product might not be the perfect fit.   Our Return Policy is designed to make the process simple, ensuring your satisfaction with every purchase.

1.   Eligibility for Returns:

- You may initiate a return within 30 days of receiving your order.   To be eligible, items must be unused, in their original packaging, and accompanied by a proof of purchase.

2.   Return Process:

- To initiate a return, contact our customer support team with your order number and details of the item you wish to return.   We will guide you through the process and provide you with a return authorization.

3.   Return Shipping:

- Customers are responsible for return shipping costs, unless the return is due to a VizzMy error or a defective product.   We recommend using a trackable shipping service to ensure the safe return of your items.

4.   Refund Processing:

- Once we receive your return and verify its eligibility, we will process your refund.   Refunds are issued to the original payment method and may take up to 3 business days to reflect in your account.

5.   Exchanges:

- If you wish to exchange an item, please follow the return process and place a new order for the desired item.   This ensures a faster processing time for your exchange.

6.   Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately.   We will arrange for a replacement or refund, and there will be no additional shipping charges.

7.   Non-Returnable Items:

- Certain items are non-returnable, including personalized or custom-made products.   Please check the product description for information on return eligibility.

8.   Cancellations:

- If you need to cancel an order, please contact us within 24 hours of placing the order.   Once the order has been processed, it cannot be canceled.

9.   Contact Us:

- If you have any questions or concerns about our Return Policy, feel free to reach out to our customer support team.   We are here to assist you throughout the return process.

At VizzMy, we strive to make your shopping experience delightful from start to finish.   If you're not completely satisfied with your purchase, our Return Policy is here to ensure a hassle-free solution.   Thank you for choosing VizzMy – Your Home, Your Style, Your Satisfaction Guaranteed.